Question: As a health coach and trainer, I’m starting to see that in order for me to guide my clients better, I need to have some agreed upon rules, otherwise, I have clients acting like unruly children. Do you address this issue?
Answer: Producing consistency in yourself and in your clients is a key aspect of getting the best results for your clients. And, it is a key outcome of having and following systems. If you just move from zero to training your clients with no well thought through systematic process including a system for communication that process, then that is called “winging it”. And “winging it” keeps a sole owner/operator company small because you have very limited capacity for more.
Throughout the process of this business coaching program, we are working on increasing your capacity for more. Capacity must increase before “more” can happen. Capacity is like your cup; a container for water. An 8 oz cup can only hold 8 oz of water. But if you want 16 oz of water you can’t pour that much into an 8 oz cup. You need a bigger cup/container. That is capacity. It is such a key distinction. If you really get that distinction and start to operate from it, you’ll begin to grow your capacity because you’ll start to see all the areas of your business and all the areas of your own actions and behaviors that influence capacity.
Yes, start working on developing a set of structures, systems, protocols, procedures and requirements for your clients to follow. This is not so that you can manipulate them and control them. These are important structures to help your clients get the results they said they wanted from working with you. Most humans, if left up to our own, are not very accountable. Systems and structures, including your programs, help your clients to be accountable and to achieve the life and health you promise them they can have. Otherwise, we have a tendency to self-sabotage — as if there is really any other form of sabotage.